Privacy Policy

Effective Date: 2 January 2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, use our services, or purchase products through our Shopify store. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal data when you visit our website or make a purchase:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address, and payment details.
  • Technical Data: Information about your device, browsing actions, and patterns, including IP addresses, browser types, and pages visited. This data is collected via Google Tag Manager (GTM) and other tracking technologies such as cookies.
  • Transaction Data: Purchase history, order details, and payment information.
  • Marketing Data: Preferences for receiving marketing communications, your interaction with our email campaigns, and other marketing initiatives.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders: To deliver products and services, manage payments, and communicate with you regarding your purchases.
  • To improve our website: To analyze user behavior and improve our website's content and user experience.
  • To provide customer support: To address your inquiries, issues, and returns.
  • For marketing and promotional purposes: To send newsletters, promotional offers, and other marketing materials, provided you have opted in to receive them.
  • For legal compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Google Tag Manager (GTM) and Cookies

We use Google Tag Manager (GTM) to manage and deploy various marketing and analytics tags on our website. GTM helps us track user behavior and enhance the customer experience.

Google Tag Manager allows us to integrate various services like Google Analytics, Google Ads, Facebook Pixel, and other third-party tracking services that use cookies to collect information about your online activities. These services may use cookies to:

  • Track website usage and visitor behavior
  • Analyze and measure website performance
  • Provide targeted advertisements

What are cookies?

Cookies are small text files stored on your device. They allow us to remember your preferences, track your usage patterns, and provide a more personalized experience.

You can control the use of cookies by adjusting your browser settings. However, disabling certain cookies may impact the functionality of our website.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These third parties include payment processors, shipping partners, and email marketing platforms.

We may also use third-party analytics tools (e.g., Google Analytics) that collect and analyze your data. These third parties have their own privacy policies, and we recommend you review them.

Google Analytics: We use Google Analytics to collect information about your interactions with our website. Google Analytics collects data through cookies, which helps us understand how users engage with our site. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights

Depending on where you are located, you may have certain rights regarding your personal data, including:

European Union (EU) & European Economic Area (EEA) Users (GDPR):

Under the GDPR, you have the following rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer your data to another organization or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Withdraw Consent: If you have given your consent to the processing of your data, you have the right to withdraw it at any time.

California (CCPA) Users (for California residents):

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

  • Right to Know: You can request information about the categories of personal data we collect and how we use it.
  • Right to Delete: You have the right to request the deletion of your personal data, subject to certain exceptions.
  • Right to Opt-Out: You can opt-out of the sale of your personal data to third parties.
  • Non-Discrimination: You will not be discriminated against for exercising any of your CCPA rights.

Other Jurisdictions:

If you reside outside the EU or California, you may have similar data protection rights under local laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, or applicable laws in your country.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

7. International Transfers of Data

Your personal data may be transferred to, and processed in, countries outside of your region. By using our services, you consent to the transfer of your data internationally. We will ensure that your data is protected and that adequate safeguards are in place to comply with applicable laws, including the GDPR for EU/EEA users, CCPA for California residents, and other relevant regulations globally.

8. Security of Your Data

We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, along with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, or if you would like to exercise your rights under applicable privacy laws, please contact us:

Red Heron Creations
redheroncreations@gmail.com

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